tbajivip Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how tbajivip collects, stores, and uses data.
Introduction and Overview
tbajivip ("we", "our", or "platform") operates a safe and reliable online gaming service for players in Bangladesh. This Privacy Policy ("Policy") explains what information we collect from you while you use our website https://tbajivip.lat and related services, why we collect it, and how we use it.
By using our platform, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with any part of this policy, please stop using our services and contact our support team.
tbajivip uses SSL encryption technology to keep all your information secure. We treat your personal privacy with the highest importance and your information is never sold to unauthorized third parties.
What Information We Collect
Registration Information
When you create an account on tbajivip, we collect the following information:
- Full name (in Bengali or English)
- Email address
- Mobile number
- Date of birth (for age verification)
- Password (in encrypted form)
Financial Information
Financial information we collect to process deposits and withdrawals:
- bKash / Nagad / Rocket / Upay account number
- Transaction reference number
- Deposit and withdrawal history
- Bank account information (where applicable)
Technical Information
Information collected automatically to improve the quality of our service:
- IP address and device identity
- Browser type and operating system
- Session information and cookies
- Login and logout times
- Gaming activity history
Identity Verification Information (KYC)
Required in certain cases for security and fraud prevention:
- National ID (NID) number
- Passport or driving licence information
- Proof of current address
This information may only be requested for large withdrawal amounts or when needed to prevent suspicious activity.
Purpose of Data Use
Why We Use Your Information
tbajivip uses the information we collect only for the following legitimate purposes:
- Account creation and management
- Processing transactions
- Verifying and improving service quality
- Providing customer support
- Preventing fraud and deception
- Age verification (confirming 21+)
- Providing bonuses and promotions
- Meeting legal obligations
What We Do Not Do
The following are things tbajivip never does and we have a firm commitment against them:
- Selling your information to third parties
- Sending marketing messages without permission
- Storing information beyond what is necessary
- Using information for unrelated purposes
Data Sharing and Disclosure
When Information May Be Shared
tbajivip may share your information with specific parties in the following limited circumstances:
- Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and Upay will receive only the minimum information necessary to complete transactions.
- Technology Partners: Those who assist in managing the technical infrastructure of our platform.
- Legal Obligations: Disclosing information under government or court orders is our legal responsibility.
- Fraud Prevention: Providing information to relevant authorities to investigate fraudulent activity.
Information with Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft may receive the minimum information necessary to ensure fairness and integrity of games. This information is also governed by the game providers' own privacy policies.
Data Protection Guarantee
Before sharing information with any third party, we ensure:
- Contractual confidentiality obligations
- Providing only the minimum required information
- Restrictions on use for specified purposes only
- SSL-protected data transfer
Cookies and Tracking Technology
What Cookies Are and How We Use Them
Cookies are small text files stored in your browser. tbajivip uses cookies for the following purposes:
Essential for maintaining login sessions and security.
Helpful for understanding user behaviour and improving the service.
Used to remember language and interface settings.
Used to prevent unauthorized access and fraud.
You can control or disable cookies by changing your browser settings. Please note that disabling essential cookies may limit some functionality of the platform.
Data Protection Measures
Technical Protection
- 256-bit SSL/TLS encryption
- Two-factor authentication system
- Regular security audits
- Suspicious activity detection
- Firewall and anti-fraud system
Administrative Protection
- Data access controls
- Staff privacy training
- Periodic password changes
- Data breach response plan
- Limited employee access policy
Data Retention Period
tbajivip retains your personal information only for as long as necessary. Information for active accounts is kept until the account is closed. After an account is closed, information may be retained for up to five years for legal, regulatory, or dispute resolution purposes. After this period, information is securely deleted.
Your Rights and Controls
tbajivip believes you should have full control over your personal information. Your legal rights are described below:
Right to Access Information
You can request at any time to know what information we hold about you. We are required to provide complete information within 30 working days.
Right to Correct Information
You have the right to correct any inaccurate information in your profile. Information can be updated from your account settings or by contacting us.
Right to Erasure
After closing your account, you may request that your data be deleted. However, some data may be required to be retained for a specified period due to legal obligations.
Right to Object to Processing
You may object at any time to the processing of your data for marketing communications or analytical purposes. We respect your objection.
Right to Data Portability
You may request to download your gaming history and account information in a structured format. This data will be provided for your personal use.
Right to Restrict Processing
In certain circumstances, you may request a temporary restriction on the processing of your data, when the accuracy of the data is in dispute.
How to exercise your rights: To exercise any of the rights above, please contact our support team. Requests can be submitted via 24/7 live chat or email. We generally respond within 7–14 business days. For complex requests, it may take up to 30 business days.
Protection of Minors
For Those Under 21
tbajivip is only for individuals aged 21 or older. We do not knowingly collect, store, or process the data of any person under the age of 21.
Through date-of-birth verification during the registration process, we ensure that no minor can access our platform. If we become aware that a minor's data has been collected by mistake, it will be deleted immediately and the associated account will be closed.
If parents suspect that their child has created an account on tbajivip, please contact our support team immediately.
Policy Changes & Updates
How You Will Be Notified of Changes
tbajivip may from time to time amend or update this privacy policy. In the event of any significant change:
- A notice will be displayed in a prominent place on the website
- A notification will be sent to your registered email
- A pop-up notification will be shown at the time of login
- The "Last Updated" date on this page will be changed
Continuing to use the platform after the updated policy takes effect will be considered as your acceptance of the new policy. If you do not agree with any change, you may request to close your account.
Contact & Complaints
Privacy-Related Complaints
If you have any questions, concerns, or complaints regarding this privacy policy, please contact tbajivip. We take every complaint seriously and aim to respond within a maximum of 14 business days.
When submitting a request to exercise your rights, please:
- Provide your registered email or account ID
- Clearly state the subject of your request
- Cooperate with any verification of required information
Contact Information
24/7 Live Chat — Support in Bengali
Response for general requests: 1–3 business days
Complex requests: up to 14 business days
Learn More About Our Platform
Enjoy safe and responsible gaming at tbajivip. Stay informed about all our policies and terms.