For players aged 21 and above

tbajivip Responsible Gaming — a safe and healthy gaming experience

tbajivip believes that gaming is for entertainment only. Our responsible gaming policy helps you set limits, self-exclude, and get support whenever you need it.

What is Responsible Gaming?

Responsible gaming is a practice where a player consciously sets limits on the time and money they spend, and views gaming as a form of entertainment — not as a way to earn money. At tbajivip, we place the highest importance on every player's mental and financial well-being.

Online gaming can be fun and enjoyable, but if it starts to become a problem, help should be sought right away. Our platform has several protective tools to help you stay in control. Remember — gaming at tbajivip is entirely optional and is only for adults aged 21 and above.

If you feel that gaming is affecting your daily life, family, or financial situation, please use the tools below or contact our support team.

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Important reminder: Gaming is a leisure activity. Never play with borrowed money, and do not place more bets in an attempt to recover losses. Set limits and stick to them.

21+

For players aged 21 and above only

To open an account at tbajivip and take part in any gaming activity, you must be at least 21 years of age. It is our responsibility to protect minors from gaming. If there are minor members in your household, keep your account details private and use password protection on your devices.

Our Protective Tools

Deposit Limits

You can set a daily, weekly or monthly deposit limit. Once a limit is set it takes effect immediately, and a specified waiting period is required before it can be increased. This is the most effective way to keep your spending under control.

Time-Out Feature

If you want to take a break for a few days, use the time-out feature. Your account can be temporarily suspended for anywhere between 24 hours and 90 days. During a time-out you will not be able to log in or place any bets.

Self-Exclusion

Use the self-exclusion tool for a longer-term break. Your account can be permanently deactivated for a period of 6 months to 5 years. While self-exclusion is active, no promotional emails will be sent to you either.

Gaming History Review

You can view your complete gaming and transaction history in your account. Review your own activity regularly — it will help you identify any tendency toward overspending and take action in time.

24/7 Support Team

Our Bangla-speaking support team is available on live chat every day of the week, 24 hours a day. If you have any concerns about gaming, speak with us directly — we will assist you with full confidentiality.

Reality Check

If you play for a long stretch without a break, our reality reminder will let you know how long you have been playing. Set a session time limit for yourself and take regular breaks.

Steps to Use the Tools

01

Log In

Log in to your tbajivip account. If you do not have an account, register — the process is quick and easy.

02

Open Account Settings

From the dashboard, go to the "Account Settings" or "Responsible Gaming" menu. You will find all the tools together in one place.

03

Set Your Limits

Set the limits you prefer — deposit amount, session time, or bet size. Changes take effect immediately.

04

Get Support

If needed, contact our team via live chat. We are here for you and your privacy is fully protected.

Signs of Problematic Gaming

If you notice the following signs, take a break right away and consider seeking support:

  • Spending more money than you can afford and placing more bets in an attempt to recover losses.
  • Being unable to stop gaming or playing for longer than you planned.
  • Gaming causing harm to your relationships with family, friends, or work.
  • Gaming with borrowed money or savings.
  • Hiding your gaming activity from family or friends.
  • Gaming regularly to cope with excitement, frustration, or loneliness.
  • Feeling uncomfortable or anxious when not playing.

Tips for Safe Gaming

These simple habits will help you enjoy gaming and stay in control:

  • Play for entertainment only — not with the aim of making money.
  • Set a budget in advance and do not go beyond that limit.
  • Take regular breaks and spend time with family and friends.
  • Avoid gaming under the influence of alcohol or anything else.
  • Do not game when you are tired or under mental stress.
  • Review your gaming history regularly and set limits if you notice anything unusual.
  • Keep your deposit limit and time-out feature active.

Rules for Deposits and Withdrawals

An important part of responsible gaming is staying aware of your financial limits. At tbajivip, the minimum deposit is just ৳100, ensuring you can start with a small amount. For withdrawals, the minimum amount is ৳800 and processing is generally completed within 30 minutes to 3 hours.

We support transactions via bKash, Nagad, Rocket, and Upay — the most trusted payment methods in Bangladesh. Choose whichever method suits you and keep a record of every transaction.

Remember, do not increase your bet size based on whether you are winning or losing. Each game operates independently and previous results do not affect future results.

Quick Facts

  • Minimum Deposit: ৳100
  • Minimum Withdrawal: ৳800
  • Withdrawal Time: 30 minutes – 3 hours
  • Age Requirement: 21+

Support and Contact

You do not have to face gaming problems alone. Our team is always ready to help you.

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Live Chat

Our Bangla-speaking support team is available on live chat 24/7. Speak with us directly about any questions or concerns related to responsible gaming.

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Email Support

To contact us privately, email: [email protected] — we will respond as quickly as possible.

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Account Protection

If you want to temporarily or permanently close your account, let the support team know — we will act quickly and respect your decision.

Frequently Asked Questions

Log in to your tbajivip account and go to the "Account Settings" or "Responsible Gaming" section. There you will find options to set a daily, weekly or monthly deposit limit. If you have any trouble, contact us via live chat.

Self-exclusion can be kept active from a minimum of 6 months up to a maximum of 5 years. During the self-exclusion period you will not be able to log in to the platform, and no promotional communications will be sent to you.

A time-out is a temporary break — from 24 hours up to 90 days. After it ends, you can use your account again automatically. Self-exclusion is a long-term decision — from 6 months to 5 years — and cannot be reversed before the period is over.

At the time of registration we verify your date of birth and may request an identity document if needed. If someone registers using false information, their account will be cancelled and any deposited funds will not be returned. Access for anyone under 21 is strictly prohibited.

First, contact our 24/7 live chat — our trained team will assist you. Also consider activating self-exclusion or a time-out. For professional advice, speak with a mental health specialist or a trusted family member.

Any balance remaining in your account before self-exclusion is activated can be requested for withdrawal. Contact our support team for full details and they will walk you through the entire process.

Enjoy safely — and responsibly

Keep your gaming experience at tbajivip enjoyable and in control. Read our FAQ to learn more or start playing right away.

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